Virtual/Executive Assistant

To provide administrative support to assigned client/customer/team

• Perform various administrative tasks, including but not limited to:
  • Answering calls, emails, and any forms of communication media, and similar tasks
  • Scheduling and organizing meetings/appointments/itineraries and related arrangements
  • Encoding, data entry and taking notes during meetings
• Identify and assess client/customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with client/customer accounts through open and interactive communication
• Handle records of client/customer interactions, process client/customer accounts and file documents in a confidential manner

To provide Professional; IT/ Technical and Sales support to Client/Customer, as well as handle operational tasks.

• Professional support:
  • Handle basis financial tasks in accounting
  • Make business purchases and deals with vendors
  • Share industry-related advice and guidance
• IT/Technical support:
  • Identify and handle website maintenance and updates
  • Manage servers, networks, and office hardware in terms of monitoring and reporting to proper authorized channels for resolution
  • Provide basic tech support to client/customer and vendors
• Sales Support:
  • Drive traffic to online storefronts
  • Create promotional campaigns and events
  • Find and engage potential customers
• Operational Tasks:
  • Advice on best business practices
  • Build a robust team of virtual assistants
  • Handle scheduling and delegate tasks

To be able to follow proper schedule adherence

• Observed proper attendance in the assigned work schedule
• To report to the center per schedule indicated in a timely and accurate manner
• To provide proper notification proceeding in terms of failure to follow the schedule
• To be able to inform the immediate superior of any attendance issues and inquiries

Adheres to policies and procedures set forth by the company

• Log-ins and out depending on the schedule provided to them
• Understand the Company code of conduct and its provisions therein

Training for basic knowledge on the account

• Attends training conducted to know the responsibilities of the assigned account
• Know the tools and necessary equipment to use to handle the customer’s issues and concerns
• Know the proper department to contact for escalations and resolution management.