EmpireOne Contact Center ("EmpireOne", "we", "our", or "us") is committed to safeguarding your privacy. This policy provides a comprehensive understanding of how we collect, manage, and use the information you provide through our services. When you engage with our website or any EmpireOne product (collectively referred to as the "Platform"), you are agreeing to the terms laid out in this policy. It's important to note that this policy is exclusive to our Platform and does not extend to information collected from other sources.
In the ever-evolving digital landscape, we occasionally update our privacy policy to reflect changes in legal standards, regulatory requirements, or our business operations. Whenever we make changes, we ensure our users are informed either by prominently displaying a notice on our Platform or by directly communicating with them. It's crucial to understand that if you continue to use our services after these notifications, it signifies your acceptance of the updated terms. If you ever have concerns or questions about these updates, our dedicated team is available at 800-233-0843 to assist you.
Directly Provided Information: Your trust is paramount. When you share personal data with us, such as your name, email, phone number, or address, we store it securely. While you have the option not to share certain details, it might limit the functionality or features available to you on our Platform.
As you navigate our Platform, we employ advanced technologies to collect non-personal data. This includes details like your IP address, the type of device you're using, your browser type, and your interaction patterns. While this data is impersonal, it's instrumental in enhancing user experience and service efficiency.
Our commitment to creating a seamless user experience involves using tools such as cookies, pixel tags, and web beacons. These tools collect data during your interaction, helping us understand user behavior, ensuring effective communication, and optimizing our services. If you choose to disable these tools, some features of our Platform might not function optimally.
Your data is a vital asset that allows us to serve you better. Here's how we utilize it:
We believe in transparency, especially when it comes to sharing your data:
Your data's security is our top priority. We employ state-of-the-art encryption and other security measures to protect it. However, it's essential to understand that no system is entirely immune to breaches. In the rare event of a security compromise, we pledge to notify you promptly, keeping in line with legal guidelines.
Your account's security is a shared responsibility. While we do our part, it's essential for you to ensure the confidentiality of your account details and password. We urge you not to share your password and to regularly update it for added security.
You have complete control over your data. Through your account settings, you can modify or delete your personal information. However, for operational reasons, some data might remain in our backups until our routine deletion processes are executed.
Our communication with you is designed to enhance your experience. Whether it's special offers, newsletters, account details, or customer support, we ensure relevance and timeliness. If you wish to opt-out of certain communications, you can easily adjust your settings or follow the instructions provided in our messages.
Our Platform might contain links to third-party sites. While we ensure our partners share our commitment to user privacy, we cannot be held accountable for their content or policies. We recommend reviewing their terms and privacy policies before engagement.
To offer a more personalized experience, we collaborate with partners like NextRoll for targeted advertising and performance analysis. These partners employ advanced technologies to gather data on our Platform, helping us understand user behavior and preferences better.
We adhere to the highest standards of data management. Our interaction with Google APIs strictly complies with the Google API Services User Data Policy, ensuring your data's safety and confidentiality.
In today's multi-device world, we aim to provide a consistent user experience. By collaborating with partners like NextRoll, we ensure that our advertising and content remain relevant across all your devices.
