10 CX Centers
Across North America, Latin America, Europe, and Asia
Established in 2010, EmpireOne Contact Center has seamlessly navigated over two decades of delivering unparalleled customer service and innovative solutions. With two fully functional contact centers in the Philippines and headquarters strategically located in both Canada and Florida, EmpireOne has evolved into a customer-centric powerhouse, redefining the BPO landscape.
At EmpireOne, our journey began with a vision to promote growth and team building. From a humble start with just 10 agent employees, we've expanded our family to 800 staff members, creating a culture where excellence is not just a goal but a way of life. Our motto revolves around fostering respect, a principle embedded in our organizational DNA.
What sets EmpireOne apart is our commitment to understanding our clients at a fundamental level. Our onboarding process is a finely tuned symphony of assessing client needs, crafting bespoke processes, and building systems that seamlessly integrate with and elevate their business operations.
When you choose EmpireOne, you don't just get a service provider; you gain a strategic partner. Our unique offerings include a comprehensive package that guarantees over 100 agents, cross-training at no additional cost, and dedicated supervisors ensuring the highest quality of service. EmpireOne is not just a vendor; we become an extension of your team.
In an industry where retention is key, EmpireOne outshines the competition with a retention rate of 5.4% in 2023—50% higher than the industry standard. This isn’t just a statistic; it's a testament to the satisfaction of our clients and the engagement of our exceptional team.
At EmpireOne, we don't just offer jobs; we provide opportunities for growth, training, and higher education. Our commitment to cultivating leadership within our ranks ensures that our team is not just experienced but continually evolving and adapting to industry trends.
EmpireOne isn’t just a contact center; we are a catalyst for sales success. From streamlining customer communication to supporting marketing campaigns, our services contribute to enhanced sales processes, setting a new standard for efficiency and effectiveness.
In an era of heightened data sensitivity, EmpireOne stands as a fortress of compliance. Our commitment to precision and efficiency aligns seamlessly with industry standards, providing our clients with peace of mind and a secure partnership.
EmpireOne Contact Center proudly holds certifications in HIPAA, PCI, SOC, and ISO, showcasing our unwavering commitment to data security, regulatory compliance, and operational excellence.
Our milestones in the sales process aren’t just achievements; they're benchmarks that exemplify our commitment to tailored onboarding, seamless integration, and precision at every step. We don’t just meet expectations; we exceed them.
The stories of transformation in healthcare, energy and utilities, automotive, travel and hospitality, technology, government, insurance, financial services, retail, and telecommunications are not just case studies; they're living proof of how EmpireOne delivers tangible results across diverse industries.
