Blogs

13 Jan 2023

How Call Center Analytics Can Improve CX

Going online, contacting customer support, interacting on social media... When a customer carries out these actions, the company typically acquires... LEARN MORE

12 Jan 2023

How and Why Telemarketing Will Hold Its Importance in 2023

Marketing evolution is unavoidable. It has evolved at a fast pace since its inception. The old methods of marketing are... LEARN MORE

10 Jan 2023

Are your Lead Generation Ready for 2023?

Lead generation is the lifeblood of any business. It is essential to a business's ability to generate sales, conversions, and... LEARN MORE

09 Jan 2023

The Role of a Customer Service Call Center in Proper Customer Management

Efficient call center management results in customer satisfaction, more productive workers, and clear communication techniques that hasten the resolution process.... LEARN MORE

06 Jan 2023

How Outsourcing Social Listening Benefits Your Business

Nothing gives a business owner a bigger rush than seeing one of their social media postings go viral. It increases... LEARN MORE

05 Jan 2023

Customer-Focused Call Center KPIs You Need to Track

An essential element of a quality assurance program is KPIs (key performance indicators). These KPIs and metrics help call center... LEARN MORE

03 Jan 2023

Ecommerce Call Center: Rightly Supporting Ecommerce Fulfillment at Every Stage

While outsourcing to a third-party company is a great idea, it is essential that your business understands how eCommerce order... LEARN MORE

30 Dec 2022

Steps to Improving Patient Experience in Your Healthcare Organization

In the last two years, the healthcare sector has experienced some significant changes as a result of the COVID-19 pandemic.... LEARN MORE

29 Dec 2022

Bridging the Omnichannel Gap in Retail with Technology and Human Connection

Since omnichannel customer service has been available for a while now, several of the largest retailers have seen a huge... LEARN MORE