Blogs

14 Nov 2022

Bigger or smaller Contact Center BPO: which is better?

Is it really important how big the contact center BPO providers are? This question can be challenging, but is not... LEARN MORE

11 Nov 2022

Customers and Multichannel Interaction

Having only one or two support channels is never an effective approach in a time when businesses are expected to... LEARN MORE

09 Nov 2022

Customer Experience vs. Customer Service vs. Customer Care

Every company wants to keep its customers and potential customers satisfied. Customers' satisfaction makes the difference between a successful, highly... LEARN MORE

08 Nov 2022

Digital Transformation in Contact Centers

The way we run contact centers is changing as a result of the digital transformation. The interactions we have with... LEARN MORE

04 Nov 2022

Customer Experience: What to do Better

A successful business has many selling points. It might feature top-notch marketing personnel, reasonably priced goods, and high-quality services. However,... LEARN MORE

02 Nov 2022

Working in a Contact Center: What to Expect

Working at a contact center could be an excellent entry-level job if you're considering a customer service position because it... LEARN MORE

31 Oct 2022

What are Liquid Expectations, and How to Meet Them

The idea of liquid expectations best reflects how individuals create and change their concept of a positive customer experience in... LEARN MORE

26 Oct 2022

What Services to Outsource to Reach your Goals

More businesses now outsource at least a few of their tasks. And even more intend to look into this option.... LEARN MORE

25 Oct 2022

Call Center Outsourcing vs. Insourcing Price Comparison

If you already run an internal call center, you are aware of the difficult task of estimating call center expenditures... LEARN MORE