05 Jan 2023
Customer-Focused Call Center KPIs You Need to Track
An essential element of a quality assurance program is KPIs (key performance indicators). These KPIs and metrics help call center...
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03 Jan 2023
Ecommerce Call Center: Rightly Supporting Ecommerce Fulfillment at Every Stage
While outsourcing to a third-party company is a great idea, it is essential that your business understands how eCommerce order...
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30 Dec 2022
Steps to Improving Patient Experience in Your Healthcare Organization
In the last two years, the healthcare sector has experienced some significant changes as a result of the COVID-19 pandemic....
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29 Dec 2022
Bridging the Omnichannel Gap in Retail with Technology and Human Connection
Since omnichannel customer service has been available for a while now, several of the largest retailers have seen a huge...
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28 Dec 2022
Guide to Great E-Commerce Customer Service
Customer service is crucial for any e-commerce business, regardless of the platform you use. Offering 24/7 customer service to your...
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23 Dec 2022
Healthcare Call Center Best Practices for Patient Care Management
Call centers are at the forefront of making sure customers have a positive experience. The way agents handle calls may...
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22 Dec 2022
How to Increase Operational Efficiency
Your company's success depends on operational efficiency. Efficiency can be increased through evaluating and improving processes, personnel, technology, finances, etc....
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19 Dec 2022
Main Causes of Labor Shortage
The Great Resignation is taking place while there is a labor shortage, making it difficult for employers to fill positions....
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16 Dec 2022
The Difference Between Bookkeeping And Accounting, And Their Business Benefits
Maintaining a close eye on your financial transactions should be a top concern when trying to assess how well your...
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15 Dec 2022
10 Bookkeeping Mistakes Entrepreneurs Make That Lead To Business Failure
Small and medium-sized businesses exhibit a lot of enthusiasm for growing their businesses, but they sometimes miss the essential needs....
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