Some people believe that “managed services” is nothing more than a fancy name for “outsourcing”, because the two terms are frequently used interchangeably and are thought to mean the same thing. The misconception is understandable because both entail requesting aid from outside organizations. The specific services you obtain from managed services and outsourcing can differ significantly despite their similarities. In this article, we will discuss the difference between outsourcing and managed service.
Outsourcing Basics
Outsourcing is the transfer of proposed or present business activities to a third party. The work you delegate may theoretically be done internally, but hiring a third party can minimize equipment, technology, rent, labor costs, and free up your time to refocus on your core tasks.
Furthermore, outsourcing is linked to specific tasks and methods rather than encompassing strategies. You request the third-party company to carry out the business tasks you need from them, and they do so. You pay them for their services, yet the amount you pay may be far less than the cost of performing those things yourself. An example of such a task you can outsource is call center activities. EmpireOne Contact Center helps small and large-scale businesses to handle their call center activities, by using cost-effective means while delivering excellent results.
What are Managed Services?
Managed services provide a more comprehensive approach to supporting a company’s business needs than outsourcing does. An extensive range of services in one or more fields, such as administrative tasks or IT support, are offered through a managed services model. A managed services provider offers end-to-end technical assistance and improvements for a smooth end-user experience rather than supporting a limited number of business operations.
Customer Experience as a Service (CXaaS), for instance, is a cloud-based customer solution for organizing, creating, and carrying out actions that cover every facet of the customer experience. In most cases, a brand’s CXaaS activities are overseen by a third-party partner. A CXaaS managed services provider provides technology, consulting, implementation, end-to-end administration of CX and employee experience operations, and continuous enhancement of global talent (such as hiring, onboarding, and training).
Determining whether your company needs to outsource or to employ Managed Services
It is undeniable that outsourcing is necessary for any business today, particularly those with small profit margins or low capital expenditures, as they may not be capable of performing these duties themselves due to time restrictions or costs attached.
There are numerous benefits to outsourcing. Both time and money can be saved. Additionally, outsourcing can assist you in concentrating on your main line of business while giving other important activities top priority.
Outsourcing is typically the solution for businesses that require specialized skills they don’t already have in-house. Using third-party providers is even more crucial because you have too much work on your hands. If you want to focus on your core tasks while the other tasks get adequate attention, outsourcing is the solution. You can get access and experience by working with a third-party provider, and you can free up your current team from having to take on more responsibility.
Whether you should use outsourcing or managed services depends on your business needs. A managed service provider can help you if you require a variety of services. However, if you want to transfer one or two tasks to a third party, then outsourcing may be for you. You should also know that outsourcing has major benefits in that a provider can focus on one task and perform it with great efficiency and expertise.
Benefits of Outsourcing Call Center Activities
Do you seek support in keeping your organization focused on its core skills? Are your staff members less committed to expanding and enhancing your business? The good news is that organizations offering call center outsourcing are professionals at offering call center services. Here are some benefits of outsourcing your call center activities:
Reduced Costs
Call center outsourcing reduces overhead costs by doing away with in-house call center setup and staffing. Call centers come equipped with everything you need to run your business: the internet, workstations, computers, and experts.
Adaptability and Flexibility
Call centers are skilled at handling fluctuations in call volume, particularly during peak hours. As a result, the call center can quickly adapt to shifting customer needs.
Monitoring Quality and Expertise
All calls are recorded, and chat transcripts are kept by outsourcing businesses. A routine is followed for reviewing and rating the recordings. Information is graded in accordance with standards established by the customer.
EmpireOne Contact Center
Our organization employs a group of highly qualified and experienced individuals who are specialists in the call center industry.
In order to best serve the needs of each customer, EmpireOne Contact Center offers specialized outsourcing for call center services. We have a history of providing top-notch services at affordable costs.
Our team of experts at EmpireOne Contact Center are trained with the most recent tools and technology. This helps us give our customers the best service possible. The organization has a strong quality control procedure in place to ensure that the services provided are of the highest quality. We are committed to giving our clients the best service possible and work hard to go above and beyond their expectations. Get in touch with us to get started.
